Our Quality Policy
Quality
At Basalt, we take pride in providing high-quality ceramic, porcelain, stone, granite, marble, terrazzo, and mosaic products to our customers. Our experienced team carefully inspects each item before it leaves our warehouse to ensure it meets our high standards for durability, aesthetic appeal, and functionality.
In addition to our rigorous quality control processes, we invest in ongoing research and development to stay at the forefront of the industry and bring you the latest and greatest in ceramic, porcelain, stone, granite, marble, terrazzo, and mosaic products. Our dedication to quality extends to our customer service as well, as we strive to provide prompt, courteous, and helpful support every step of the way.
ISO 9001:2015
Quality
BASALT DOHA TRADING commits to adhere to the highest standards of Quality Services.
BASALT DOHA TRADING will continually review and improve its process and systems with special emphasis on the following :
BASALT DOHA TRADING will deliver total customer satisfaction through service reliability and innovative solutions.
BASALT DOHA TRADING will comply with statutory, regulatory, local, and international standards and other requirements relevant to the quality management system.
BASALT DOHA TRADING provides training to all its employees on Quality Management System, Covid-19 Guidelines, Information Security, and other organizational requirements. We provide specialized training to develop the core competencies of its employees.
BASALT DOHA TRADING will protect and improve the Quality, Health, and Security of its employees at all times. All its employees and contractors will be asked to be accountable and to commit to Quality management system standards. Quality Objectives are set for all line management.
BASALT DOHA TRADING ensures continual improvement of its organization’s management systems through periodic review of its policies, procedures, objectives, and targets for relevance, changing conditions and new system or information.
BASALT DOHA TRADING ensures material information is disclosed in a timely, consistent, and appropriate manner, according to all applicable legal requirements. BASALT DOHA TRADING will prevent the improper use or disclosure of confidential material information. All BASALT DOHA TRADING personnel are informed about BASALT DOHA TRADING policies and other stakeholders on a need-to-know basis.
Warranty Certificate
Warranty
CERAMIC, PORCELAIN & NATURAL STONE TILES
We, BASALT AL DOHA FOR TRADING confirm that an unconditional 400 days warranty is granted against any production defect for the supplied Ceramic, Procelain & Natural Stone Tiles
